Printing Problems? Troubleshooting Tips for Printable Resources

I create lots of printable resources.  Occasionally, people experience problems editing my editable resources or printing resources.  If you are seeing funky fonts or things just aren’t working right, here are a few troubleshooting tips to help you out.

Common Questions and Issues

 

I can't open the file

Some of the files that you download from me are zip files.

To assist you in opening and extracting the files within the zip file, I recommend checking out this helpful FAQ page on the TPT website. Please note that if you are trying to open it with an iphone or ipad, you will need to download an app 1st

Can I change the font?
No.  You will be able to change some of the text in my editable resources, but you will not be able to change the font.  I always use a ball and bat style lowercase a (not the typewriter a) in my printable resources.  If you are seeing a typewriter-style a, then you are not opening the file in Adobe Acrobat Reader.  See the trouble shooting tips below.
I can't edit this document

Usually, when people experience crazy problems with my editable documents it is because a new version of Adobe Acrobat Reader needs to be installed.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.
I don't see the blue rectangle where I am supposed to add my text

If you don’t see the blue text field box it probably because you did not open the document in the most recent version of Adobe Acrobat Reader.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.
The font on the editable portion looks strange

If the font that you see looks different than the font in pictures or samples of my resources, it is usually because a new version of Adobe Acrobat Reader needs to be installed.  I do not use a typewriter style “a” in my printable resources.  If you don’t see the ball and bat style “a”, then you probably aren’t using Adobe Acrobat Reader.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from INSIDE the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.
I installed the most recent version of Adobe Acrobat Reader, but it still doesn't work right

When people tell me, “I installed Adobe Acrobat Reader, but it still doesn’t work!”….. the problem is that they THINK they are opening the document in Reader, but they are not.

Be sure that you have downloaded and saved the document on your computer.  Now, close the document.

The next thing that you need to do is open the Adobe Acrobat Reader program, THEN open the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.
Spoiler title

I always use the ball and bat style a on my early childhood resources.  If you are trying to customize an editable document and you see a typewriter style a…you probably aren’t using Adobe Acrobat Reader to open the file.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop down menu.
  5. From the open menu, select the document on your computer.
When I insert photos into the editable file, they are sideways
My husband and I were able to duplicate the problem on his computer. It seems to have something to do with the orientation of your camera (usually an iPhone). The phone automatically rotates the photo to the show it correctly, but not all applications do this.
 
To fix this problem, make sure that the volume buttons face down when you take pictures with an iPhone.
 
If you have already taken photos….. We were able to fix ours by opening them, rotating them, and then saving them or exporting them as new images. We inerted the new image in the name card and it worked.
The document asks me for a password

There are some security settings on the document, but you should be able to open the document (and customize if this is a document that can be customized) without a password. There are two reasons that it might be requesting a password.

1. The document requests a password when opened in a program other than Adobe Acrobat Reader.:
2. The document requests a password when someone tries to edit or change the document.

Opening a document in Adobe Acrobat Reader generally fixes all document issues. You can get the most recent version of Acrobat Reader from this website for free.

http://get.adobe.com/reader/otherversions/

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. (***This means opening Reader, going up to the top menu, clicking on file, selecting open, and then selecting the document from the files on your computer***) When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

 

 

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