Printing Problems? Troubleshooting Tips for Printable Resources

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I create lots of printable resources.  Occasionally, people experience problems editing my editable resources or printing resources.  If you are seeing funky fonts or things just aren’t working right, here are a few troubleshooting tips to help you out.

Common Questions and Issues

Some of the files that you download from me are zip files.

To assist you in opening and extracting the files within the zip file, I recommend checking out this helpful FAQ page on the TPT website. Please note that if you are trying to open it with an iphone or ipad, you will need to download an app 1st

No.  You will be able to change some of the text in my editable resources, but you will not be able to change the font.  I always use a ball and bat style lowercase a (not the typewriter a) in my printable resources.  If you are seeing a typewriter-style a, then you are not opening the file in Adobe Acrobat Reader.  See the troubleshooting tips below.

Usually, when people experience crazy problems with my editable documents it is because a new version of Adobe Acrobat Reader needs to be installed.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.

Some people experience problems customizing my editable documents when using a phone or device. I always recommend using a desktop or laptop and you must open the document in the newest version of Adobe Acrobat Reader.

When people tell me, “I installed Adobe Acrobat Reader, but it still doesn’t work!”….. the problem is that they THINK they are opening the document in Reader, but they are not.

Be sure that you have downloaded and saved the document on your computer.  Now, close the document.

The next thing that you need to do is open the Adobe Acrobat Reader program, THEN open the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.

Are you using Adobe on your phone or device?

The form fields don’t always work correctly on the Adobe app. I always recommend using Adobe Acrobat Reader on your desktop or laptop to open my PDF’s

The form fields don’t always work correctly on the Adobe app. I always recommend using Adobe Acrobat Reader on your desktop or laptop to open my PDF’s

There are some security settings on the document, but you should be able to open the document (and customize… if this is a document that can be customized) without a password. There are three reasons that it might be requesting a password.

  1. The document requests a password when opened in a program other than Adobe Acrobat Reader.
  2. The document requests a password when someone tries to edit or change the document.
  3. You are using a phone or device

Do not use the edit feature on my editable documents. They are set up as a form and you just need to add text to the form fields. The form fields often don’t show up when you open the document using an app on a phone or device. Use your laptop or desktop and open the document in Adobe Acrobat Reader.

Opening a document in Adobe Acrobat Reader on a desktop or laptop generally fixes all document issues. You can get the most recent version of Acrobat Reader from this website for free.

https://get.adobe.com/reader/otherversions/

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. (***This means opening Reader, going up to the top menu, clicking on file, selecting open, and then selecting the document from the files on your computer***) When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

It sounds like you are using the Adobe App on your phone or device. The form fields don’t always work correctly on the Adobe app. I always recommend using Adobe Acrobat Reader on your desktop or laptop to open my PDF’s.

Do not use the edit feature on my editable documents. They are set up as a form and you just need to add text to the form fields.

Do not purchase the subscription. The security settings on the document will not permit you to edit the document even if you purchase the subscription. You need to use the free version of Adobe Acrobat Reader on your desktop or laptop to customize the document.

You can get the most recent version of Acrobat Reader for your laptop/desktopfrom this website for free.

https://get.adobe.com/reader/otherversions/

If the font that you see looks different than the font in pictures or samples of my resources, it is usually because a new version of Adobe Acrobat Reader needs to be installed.  I do not use a typewriter style “a” in my printable resources.  If you don’t see the ball and bat style “a”, then you probably aren’t using Adobe Acrobat Reader.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from INSIDE the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop-down menu.
  5. From the open menu, select the document on your computer.

I always use the ball and bat style a on my early childhood resources.  If you are trying to customize an editable document and you see a typewriter style a…you probably aren’t using Adobe Acrobat Reader to open the file.

You can get the most recent version of Acrobat Reader from this website.

Still having a problem after installing the most recent version of Reader? Try opening the Adobe Acrobat Reader program first, THEN opening the document from the program. When Reader isn’t set as the default program to view PDF’s it sometimes causes some confusion. Opening the document from inside the program fixes that problem.

Here is how to open the document from inside the Reader program:

  1. The file that you want to open should be downloaded and saved to your computer.
  2. Open the Adobe Acrobat Reader program.
  3. When the program is open, go up to the top menu and click on “file”.
  4. Select “open” from that drop down menu.
  5. From the open menu, select the document on your computer.

My husband and I were able to duplicate the problem on his computer. It seems to have something to do with the orientation of your camera (usually an iPhone). The phone automatically rotates the photo to show it correctly, but not all applications do this.   To fix this problem, make sure that the volume buttons face down when you take pictures with an iPhone.   If you have already taken photos….. We were able to fix ours by opening them, rotating them, and then saving them or exporting them as new images. We inserted the new image in the name card and it worked.

When PDF’s with images are not printing correctly, here are some tips that might help.

Please be sure that you’re opening the PDF with the latest version of Adobe Acrobat Reader.  You can get the program for free by clicking HERE

Once Reader is downloaded and installed on your computer, be sure to open the document with the Reader program. **This means opening Reader, going up to the top menu, clicking on file, selecting open, and then selecting the document from the files on your computer.

Now, use these steps to print the document.

  1. Click “Print”
  2. In the “Page Sizing & Handling” section, select “Shrink Oversized Pages” if needed
  3. Click on “Advanced”
  4. Check the “Print as Image” box
  5. Print the document

 

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